I have always been curious how call center offices operate. I still remember telling this to myself, that if I weren't in what I'm doing currently, I might as well be one of these agents right now. Actually, early after my graduation, I did try to apply at a call center but unfortunately didn't pass the qualifications needed. It was those years that the job wasn't that popular yet compared today. Recently I had a chance to visit and take a peek at what working in a call center feels like and luckily it was with the leading global company, TeleTech. I know you've heard about it, TeleTech Holdings Inc. or shortly known as TeleTech is a global provider of analytics-driven, technology-enabled customer engagements solutions. The company offers an integrated platform that combines consulting technology, care and growth services to simplify and personalize interactions that build engagement between people and brands. Okay, enough with the definition let's move on…